Our aim is to safeguard our users' privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal data you provide to us distributed indiscriminately and here we explain what data we collect, what we do with it and what controls you have.
Who We Are:
Busybee Lettings Limited
129 High Street
The type of data we may collect about you
When you contact us we may collect two types of data about you, personal data and non personal data. Personal data is data from which you can be identified as a person. Non personal data is data from which you cannot be personally identified.
What personal data we may collect about you
We collect primarily your contact details and in some cases further data depending on your contractual relationship with Busybee Lettings Ltd. The following are examples of the type of data we may collect from you:
Data of birth
Payment information (such as a debit/credit card) and bank account details
Proof of age and/or identity (where the law requires this)
Your personal data will not be disclosed to any other third party without your prior permission or unless we are required to do so by law. We may contact you in response to your enquiry, to offer requested services or to provide you with property information that you have requested. We do not keep your data for any longer than is necessary.
What non personal data we may collect about you
When and how we collect your data
There are a number of ways by which we may collect your personal data and non personal data, these include:
When you visit our website and complete online 'Request a Viewing' form or a ‘Request a call-back’ form
When you contact our offices or staff directly either via the website, by email, in person, by phone or by post
When you engage with us on social media
Securing your personal data
At Busybee Lettings Ltd we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal data is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The servers that store your data are kept up to date and secured with appropriate firewalls/virus protection and have restricted access.
The legal bases we rely on to collect your personal data
In specific situations, we will collect and process your data with your consent. For example, when you choose to receive email updates and newsletters from us.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you instruct us to let and/or manage your property or you require us to carry out an inventory or any other service that we provide.
If the law requires us to, we may need to collect and process your data. For example, we may need to process your data in relation to the requirements of HMRC, anti money laundering laws.
In specific situations, we would use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests. For example, we may use your email address to send you updates on similar properties to those you are interested in or let you know about other services that we think might interest you.
Where your personal data may be processed
Our main databases are located on servers in the UK. Depending on the third parties used to process it, your data may be processed in the European Economic Area (EEA) or in affiliated countries that provide an adequate level of protection for the rights and freedoms of data subjects, as detailed in principle eight of the GDPR (see www.ico.org.uk).
For example, our email communications software provider may use secure servers located in the USA.
Your rights, correcting your personal data and complaints
You have the right to request:
access to the personal data we hold about you;
the correction of your personal data when incorrect, out of date or incomplete;
that we stop using your personal data for marketing purposes;
that we stop any consent-based processing of your personal data after you withdraw that consent.
In writing at : The Data Protection Officer, Busybee Lettings Limited, 129 High Street, Street, Somerset. BA16 0EX
or by email to firstname.lastname@example.org
We will address your concerns and attempt to solve any problem to your satisfaction. You can contact us to request to exercise these rights at any time. Please note following your request you may continue to receive communications for a short period of time whilst it is being processed.
If we choose not to action your request we will explain the reasons for our refusal.
How we keep this policy up to date
We will review and update this policy from time to time. This may be to reflect a change in the products or services we offer or to our internal procedures or it may be to reflect a change in the law.
The easiest way to check for updates is by looking for the latest version of this policy on the site.
Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.
This is policy version v5.1 - 2018, which came into effect on 24.05.2018.